I’ve visited a few bits of the civil service, with Ali, Russell and others, and there are things we take for granted about how we communicate at GDS that blows others away; videos, public blogs, senior management taking the time to talk to staff, staff sharing how they work with their colleagues… the lot. And the thing is, it’s all relatively easy for us. We’ve had the freedom to define how we do that stuff.
The really hard work, whether at GDS, EA or wherever, is in the graft of building a service. Obviously. But from the little corner of the office responsible for posters and powerpoint (or key-frames and keynote, if you like) stuff like this looks like success too. Well done them.